Refund Policy

1. Overview

We strive to ensure that our customers are satisfied with the services and features provided by antennapos.com. However, if for any reason you are not satisfied with your purchase, this Refund Policy outlines the conditions under which you may request a refund.

2. Subscription-Based Services

Our POS and inventory software operates on a subscription basis. Refund eligibility depends on the timing and circumstances of the refund request.

a. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new users. If you are not satisfied within the first 7 days of your subscription, you may request a full refund by contacting our support team.

b. Partial Refunds

Refund requests made after the 7-day period will not be eligible for a full refund. However, we may offer partial refunds in the following cases:

• Technical Issues: If there are unresolved technical issues that significantly impair the use of the software, we may consider a partial refund.
• Billing Errors: If you were billed incorrectly or charged for services not rendered, we will correct the billing issue and provide a refund for the difference.

3. Non-Refundable Items

• Setup Fees: Any setup, onboarding, or custom configuration fees are non-refundable.
• Renewals: Refunds are not available for subscription renewals unless the cancellation request was made before the renewal date.
• Promotional Offers: Refunds will not be granted for services purchased under special offers or discounts.

4. Requesting a Refund

To request a refund, you must:

• Provide your account details (email, username, etc.).
• State the reason for the refund request.
• Provide any necessary documentation, such as proof of billing errors or evidence of technical issues.

You can submit your request by contacting our support team at [Contact Email].

5. Processing Refunds

Refunds will be processed within 7-10 business days of approval. The refunded amount will be credited to the original payment method used during the purchase. We are not responsible for any delays caused by the payment processor or bank.

6. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately. It is your responsibility to review the Refund Policy periodically.